Warranty

Manufacturer’s Warranty: Ascensia Diabetes Care warrants to the original purchaser that this instrument will be free from defects in materials and workmanship for 5 years from the date of original purchase (except as noted below). During the stated 5-year period, Ascensia Diabetes Care shall, at no charge, replace a unit found to be defective with an equivalent or current version of the owner’s model.

Limitations of Warranty: This warranty is subject to the following exceptions and limitations:

  1. A 90-day warranty only will be extended for consumable parts and/or accessories.
  2. This warranty is limited to replacement due to defects in parts or workmanship. Ascensia Diabetes Care shall not be required to replace any units that malfunction or are damaged due to abuse, accidents, alteration, misuse, neglect, maintenance by someone other than Ascensia Diabetes Care, or failure to operate the instrument in accordance with instructions. Further, Ascensia Diabetes Care assumes no liability for malfunction of or damage to Ascensia Diabetes Care instruments caused by the use of test strips or control solution other than the appropriate products recommended by Ascensia Diabetes Care (i.e., CONTOUR® test strips and CONTOUR® control solutions).
  3. Ascensia Diabetes Care reserves the right to make changes in the design of this instrument without obligation to incorporate such changes into previously manufactured instruments.
  4. Ascensia Diabetes Care has no knowledge of the performance of the CONTOUR® blood glucose meter when used with any test strips other than CONTOUR® test strips, and therefore does not warrant the performance of the CONTOUR® meter when used with any test strips other than CONTOUR® test strips or when the CONTOUR® test strip is altered or modified in any manner.
  5. Ascensia Diabetes Care makes no warranty regarding the performance of the CONTOUR® meter or test results when used with any control solution other than CONTOUR® control solution.
  6. Ascensia Diabetes Care makes no warranty regarding the performance of the CONTOUR® meter or test results when used with any software other than the CONTOUR®DIABETES app (where supported) from Ascensia Diabetes Care.

ASCENSIA DIABETES CARE MAKES NO OTHER EXPRESS WARRANTY FOR THIS PRODUCT. THE OPTION OF REPLACEMENT, DESCRIBED ABOVE, IS THE ONLY OBLIGATION OF ASCENSIA DIABETES CARE UNDER THIS WARRANTY. IN NO EVENT SHALL ASCENSIA DIABETES CARE BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, EVEN IF ASCENSIA DIABETES CARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

For warranty service: Purchaser must contact Ascensia Diabetes Care Customer Service for assistance and/or instructions for obtaining service of this instrument. See the back cover for contact information.

 

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